How do I know if an attendee is encountering latency problems with his or her Internet connection?

Latency is the time it takes your computer to contact a server and begin the data retrieval process. In an Adobe Connect meeting latency should be less than 100ms. Once latency exceeds the 120 -150ms range, you will begin to notice the delay in VoIP. Once it exceeds 200ms, you will start to notice it in meeting room activities such as screen share, webcam performance and  transition between pods.

The color of the information icon at the lower right of the of the Attendee display provides attendee latency information according to following scale:

  • White - normal
  • Orange - 2 to 5 seconds of latency
  • Red - over 5 seconds of latency

For additional information, click on the attendee's name or the information icon to open the Attendee information panel. The Attendee information panel provides two latency indicators. See "How to a check a participant's connection speed and quality?" for details.

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