Refined Services Error Codes


Error codes

PDF download



Refined Services provides an integration service to manage the connection between the LMS platform and Adobe Connect. This service provides added security, flexibility, and simplifies the process for updates and maintenance by keeping all data centralized. Refined Services creates one administrative account named Moodle Admin to support the integration. This account is only accessible within Adobe Connect and should never be edited or removed. Refined Services stores all the credential information and the password in encrypted.

The way the integration works is the LMS logs into Adobe Connect with the Moodle Admin account. This Moodle Admin account is not associated with any user inside the LMS. When the LMS makes calls to Adobe Connect, the LMS uses the Moodle Admin credentials stored by Refined Services.

Refined Services is used to update users, courses, and activity information. If using Adobe Connect to import users to the LMS, please contact with assistance in syncing the accounts between the two systems.


Error codes

When an error in the Refined Services connection occurs, an error code or codes will appear indicating the nature of the issue.

When there is an error with Adobe Connect or Refined Services, a page will display:

Page temporarily unavailable. If issue persists please contact

Error code:

{error code}

Please try again in a few minutes.

[Return to course]

For end users the page will redirect to the course page after 30 seconds or when the user clicks return to course (whichever comes first). For administrators the page will redirect to the Refined Services login page.

The admin login page will direct to a page where the site administrator needs to enter their own Adobe Connect credentials:

Please enter your Adobe Connect credentials to reset your password in Refined Services. If you need assistance please contact:

Below is a listing of all possible error codes, what they mean, and if the item will resolve on its own or needs attention from Refined Data Solutions. All error codes needing attention are automatically sent to Refined Data Solutions for further investigation and are updated every five minutes. Errors are logged on Refined Services regardless of debugging being turned on or off and includes:

  1. Error code
  2. User name
  3. Moodle ID
  4. Site URL

Even though this information is recorded by Refined Services, it is a best practice for the client to notify Refined Data Solutions of any errors by contacting us at


Adobe Connect error codes




Possible cause


Redirect Adobe Connect credentials page


Incorrect user credentials in Adobe Connect

Username or password does not match credentials in Refined Services

Use the form at {site URL}/local/refinedservices/change_to_created_by_rs.php and insert the users Moodle ID to update them in Refined Services.

Entering the admin’s Adobe Connect credentials will resolve the discrepancy in the username/password in Refined Services


Incorrect admin credentials

Admin credentials in the LMS are incorrect

Please contact and provide the credentials (username/password) used for attempted logins.

The admin can still access Adobe Connect with their own account but will not receive the Adobe Connect credentials page.


No user in Adobe Connect

Account does not exist in Adobe Connect

This will usually resolve itself when the user attempts to access Adobe Connect content.  If issue persists, please contact

This code may also sometimes display as AC001 as both are applicable in certain scenarios because Refined Services will try to connect to Adobe Connect regardless of if there is a record of the user or not.

If an admin account does not exist in Adobe Connect, inputting the admin’s credentials on the credentials page will resolve the error and create a new account in Adobe Connect.


No response from Adobe Connect

Adobe Connect host credentials are incorrect

Please contact and provide the host credentials (username/password) for the attempted logins.

The admin will receive the message: "Error code: AC004

Please try again in a few minutes." This message displays both on the page itself (where the Adobe Connect content previously existed) and when an admin attempts to access Adobe Connect from the LMS.


General unknown error

General error that is none of the above

These general errors will require further investigation and troubleshooting by Refined Data Solutions.



Refined Services error codes




Possible cause


Redirect Adobe Connect credentials page


Refined Services account not created

The Refined Services account was not created when setting up the LMS during initial installation

If receiving this error, please contact and our development team will make the correction.

If this error occurs, it will  behave in the same way as AC004.


Incorrect Refined Services credentials

Credentials for user are incorrect in Refined Services

Please contact and our development team will verify / update credentials.

The Admin will see the Adobe Connect credentials page and entering the credentials will resolve the issue.


Refined Services account expired

The Refined Services account has expired for the LMS.  Not applicable for hosted clients.

Please contact for Refined Services account renewal.

The Admin will see the page with the error code, not the Adobe Connect credentials page.


No response from Refined Services or a general Refined Services error has occurred. 

The Refined Services host in the LMS is incorrect.

Refresh the page. If this doesn't resolve this issue, please contact and our development team will make the correction.

This error will display on the page where the Adobe Connect content previously existed, but will not display the credentials page.


Incorrect parameters passed for this call to Refined Services

This is an error in the code that is passing the data.

Please contact and our development team will make the correction.

Error will display on page


No user in Refined Services

The user was not created or was deleted in Refined Services

This can resolve itself before it becomes an error as Refined Services will create a user if they don’t exist. However, if the issue persists, please contact and our development team will make the correction.

For admins, if the error doesn't resolve itself automatically, the credentials page will resolve it.


No meeting in Refined Services

The Adobe Connect  meeting was not created or was deleted in Refined Services

If creating a new meeting, the admin can delete and re-create the meeting in an attempt to resolve the issue. Otherwise, please contact

For Admins the error will display on page in place of the meeting icon. Credentials page won't display.


PDF download

Have more questions? Submit a request


  • 0

    According to market research firm The NPD Group, adidas footwear sales more than doubled in January, while competitors such as Nike only grew in the mid-single digits and Under Armour Mbts saw a 25 percent loss. But despite a 3 percent dip in running sales across Fitflop Sandals the board, adidas was the only brand to see a January increase. Thanks to the Mbt Shoes Outlet coveted UltraBOOST, NMDs and AlphaBounce models, the Three Stripes have seen a recent market surge.And Yeezy Boost 350 as NBA All-Star Weekend kicks off, check out how adidas is getting into the spirit Birkenstock Clearance here.
    Thanks to Instagram user @sneakerprophet_ we are treated to a new bold colorway of Birkenstock Sandals the ACE 16+ PureControl UltraBOOST. A hybrid silhouette made for the transition from the pitch Mbt Shoes to the streets, the laceless sneaker is rendered in one of its boldest makeups yet New Yeezys featuring a tonal blue Primeknit upper which sits atop of a crisp white BOOST sole. Fitflop Sale You’ll also find Three Stripes branding along the side panel and trefoil logo on the Fitflops Sale heel. Stay tuned for more updates regarding the shoe’s release date.
    Surprise from adidas. This Adidas Yeezy Boost 350 V2 Beluga morning the Three Stripes dropped a special edition Chinese New Year colorway of the famed Mbt Shoes adidas UltraBOOST 3.0 without prior notice. The special edition shoe features a full multicolor Primeknit Yeezy Boost 350 V2 upper in a marled red, heather black accents along the ankle and toe box, a Mbt black cage overlay and heel counter, multicolor laces and a full BOOST midsole with a black Continental rubber outsole. A special “CNY” logo patch appears on the tongue to celebrate Cheap Birkenstocks the Lunar New Year. Released by surprise this morning on, the UltraBOOST 3.0 Chinese Mbt Sandals New Year retailed for $180 USD. Did you manage to cop a pair?
    Although it’s Fitflops mostly taken a back seat as of late, the adidas Tubular Doom is making a Fitflop low-key return in a minimalist black and white “Yin Yang” pack. The classic contrast color Fitflop Sale scheme appears in two versions: A black upper with a white sock bootie and a Fitflop Sandals white upper with a black sock bootie. Both versions feature the signature elastic straps and leather overlay, as well as the original tire-inspired Tubular midsole in white. It also looks Fitflops Clearance like the silhouette’s original Flyknit construction receives a slight tech update with a new knit Birkenstock Sale textile and mixed material upper. Priced at €149 EUR (approximately $160 USD), the adidas Tubular Fitflop Shoes Doom “Yin Yang” pack is expected to drop in the near future. Take a look Fitflops Shoes For Women above and stay tuned for the official release date.
    New to the adidas Tubular Shadow Fitflops Clearance family, is this knit black and white colorway iteration. Similar to its tan predecessor, this Yeezy Sneakers new silhouette too, features an intricate woven upper with a black & white color blend Fitflops Sandals For Women on the outer side panel and solid black on the inner side upper. Still rocking Birkenstock Outlet similar design cues from the YEEZY Boost 350, the Tubular Shadow line is said to Mbt Sandals be the price-conscious alternative to Kanye’s hyped silhouette. Priced at $99.99 USD, the Tubular Shadows are arriving now at such retailers as BAIT.
    adidas’s Yeezy Boost 350 For Sale NMD takeover will continue as its next edition is geared to drop sooner than later. Previously revealed in black and also a light olive, the adidas NMD R2 takes the main stage as Yeezy 950 we get a look of the silhouette on feet. Resting atop the popular BOOST midsole, its black striping along the upper gives it a subtle twist in comparison to the Birkenstock original adidas NMD R1 version. In addition, a waxed suede heel patch is mixed with Mbt Shoes Clearance the Three Stripes branded heel tab for a clean finishing touch.This particular adidas NMD R2 Birkenstock Shoes model is expected to launch on December 3 at select retailers such as Titolo.
    Adidas Yeezy Boost 350 V2 Zebra
    Related TAGS: Fitflops Shoes For Women Fitflops Discount Fitflop USA

Please sign in to leave a comment.